FAQ Symblepay

Go to settings ⇒ Receiver account ⇒ Add payment method.

No, the transfer is binding. However, as the buyer, you can reject and return the item. Once the item is returned, the transaction amount will be refunded minus fees.

If the item has not been shipped within 6 days, the transaction will be canceled, and you will receive your money back from the escrow account minus the transaction fee.

You must reject the condition of the item and state the reason, then contact customer support by phone.

You can block your Symblepay account via our website - Block Account or by contacting our customer support.

If you need to open your Symblepay account, please contact our customer support by phone.

If it's not due to faceID or PIN code issues, please contact our customer support by phone.

The maximum amount per transaction is DKK 15,000. You can handle a maximum of DKK 50,000 per calendar month.

You must reject the condition of the item within 12 hours of collection at the parcel shop. After rejection, you need to purchase a shipping label in the app and return the item.

Yes, go to settings ⇒ address ⇒ Add alternative address (which will become the primary address going forward - NOTE: must be added before purchasing a shipping label).

The sender does - insured by our insurance partner.

Yes - we are the market's safest payment solution for private transactions and can be used across all deal sites and marketplaces.

Go to settings ⇒ phone number and enter your new mobile number.

As many private accounts as you want.

If you do not approve the item within the 12-hour deadline from collection, it will be considered approved, and the trading amount will be paid to the seller.

You must reject the condition of the item and state the reason, then contact customer support by phone.

Reject the condition of the item and state the reason before the deadline and return the item to the seller.

Go to settings ⇒ Address ⇒ Add alternative address.

You can block your Symblepay account via our website under the "Block Account" menu or by contacting our customer support by phone.

A transfer cannot be stopped or returned. We recommend contacting the seller to cancel the transaction and create a new one.

Shipping is covered by our shipping and insurance partners.

Call customer support.

When the buyer rejects the item, they bear the shipping costs for the return shipment.

It is most likely a problem with MitID. Please contact MitID.

If you cannot log in with faceID or PIN code, you can create a new code with MyID by clicking "Forgot code?" on the login page.

As Symblepay is subject to anti-money laundering legislation, your CPR number is required as part of our KYC (Know Your Customer) process.

Hvis køber ikke afhenter varen inden pakken sendes retur, vil handelsbeløbet blive udbetalt til sælger.

Once a trade agreement is made, the buyer deposits funds into our secure Escrow account. These funds remain locked until all terms of the agreement are fulfilled. When the agreement is satisfactorily completed, the funds are released to the appropriate party.

All known deposit methods such as credit cards, bank transfers, and IBAN/SWIFT can be used to deposit funds into the SymblePay Escrow for Business account.

SymblePay disburses funds daily to the account specified for withdrawal.

By using SymblePay Escrow for Business, you gain access to a reliable and transparent payment platform that reduces the risk of fraud and misunderstandings. Our dedicated support team is ready to assist you with any questions or concerns throughout the entire process.

Yes, security is our top priority. Symblepay operates under licenses and is supervised by the Financial Supervisory Authority (FTID 22041). We ensure and protect your transactions and information against unauthorized access or misuse.

Are you ready to optimize your business processes with trust and security? Contact our team today to learn more about how SymblePay Escrow for Business can be tailored to your needs.

You can contact our business team by sending an email to [email protected] or by calling our main number +45 69 88 49 21.